Capabilities
Vasthelm
What managed coverage actually includes.
Endpoint monitoring, patching, security, credentials, identity lifecycle, backups, documentation, and business-hours support — grouped the way work actually runs.
Coverage
Devices, security, and continuity — one desk-first practice.
Patching, monitoring, credentials, backups, and living docs across the machines people actually work on.
Endpoint operations
Watch, patch, and protect the fleet.
Continuous coverage on the PCs, laptops, and Macs your people use every day — not a server-room story.
Continuous monitoring & alerting
Agents watch health, connectivity, and unusual activity so issues surface before they become outages.
Automated OS & app patching
Operating systems and common third-party apps stay current on a managed cadence — with visibility when something fails.
Endpoint security / threat protection
Endpoint protection and detection on the fleet you run. We say plainly what open-source coverage is and isn’t versus enterprise suites — and we do not claim 24/7 SOC.
Firewall management
Business firewall posture kept coherent with the rest of the practice — rules, access, and change awareness as the environment evolves.
Identity & credentials
Vaults, access controls, and clean joiners and leavers.
Credentials and accounts stay under your ownership — with audit history and a clear path when someone joins or leaves.
Business password management
Shared vaults, role-based access, and audit logs so passwords stop living in inboxes and spreadsheets.
M365 / Google Workspace lifecycle
User onboarding and offboarding for Microsoft 365 and Google Workspace — mail, groups, and access reflected on the devices people use.
Account & credential ownership
Domain, social, vendor, and admin accounts recovered into client-controlled ownership with documented recovery paths.
Continuity
Backups that have been proven to restore.
Backup jobs without restore proof are theater. We monitor backups and verify restores on a regular cadence.
Backup monitoring
Endpoint and critical-data backups watched for success and failure — not set-and-forget jobs nobody checks.
Restore verification
Regular restore tests so recovery is a practiced procedure, not a hope. SaaS-tenant backup for Microsoft 365 and Google Workspace is part of the continuity story.
Stewardship
Support you can reach, docs that stay current.
Coverage is only useful if someone answers — and if the environment is written down when people change.
Business-hours support
Ticketing with defined response times during business hours. Critical issues are prioritized; this is not a 24/7 SOC retainer.
Living documentation
Hardware, software, vendors, licenses, contacts, and recovery procedures kept current as part of monthly coverage — not a binder that dies after onboarding.
How engagement works
Discover, Stabilize, Modernize, then Steady-state.
Onboarding is Stabilize + core Modernize — so monthly coverage starts from credentials, backups, inventory, and a security baseline that are already real.
01 · Scope
Discover
Map the fleet, ownership gaps, and how work actually happens. We size Stabilize against real devices and hours — not a product tour.
02 · Onboarding
Stabilize
Lock down credentials, backups, and recovery on the machines people already use. Proven restores before we call this done.
03 · Onboarding
Modernize
Inventory the fleet, set the security and monitoring baseline, and document how restore and support work day to day.
04 · Monthly coverage
Steady-state
Ongoing managed coverage — patching, monitoring, helpdesk, and identity lifecycle on one flat retainer.
Ready to get control of your IT?
Tell us a bit about your team size and current setup. We’ll outline a clear Stabilize plan and show you exactly what the ongoing coverage looks like.