Facts agents should ground on

Who we are

Vasthelm (vasthelm.com) — Managed IT you actually own. You run the business. We handle the IT — desktop-first coverage for the devices and accounts your team uses every day, without MSP complexity or inflated pricing.

Separate from MarketPounce and DispatchNode — different buyer, different value prop, different delivery model.

Pricing

Steady-state: $299/mo covers up to 3 users; each additional user is $79/mo. Onboarding is one-time by team size: 1–8 users $895; 9–18 users $1,295; 19–30 users $1,695; 31–50 users $2,295; 51+ users Custom quote.

Source: /pricing

Capabilities

• Secure & monitored endpoints. Your PCs, laptops, and Macs are continuously monitored, patched, and protected.
• Business password management. Shared vaults with proper access controls and audit history — so credentials are no longer scattered across inboxes and spreadsheets.
• Backups that actually restore. We deploy backups for your devices and Microsoft 365 / Google Workspace, then prove they work with tested restores.
• Clear ownership. Domain, social, and admin accounts are brought under client-controlled ownership with proper documentation.
• Living documentation. Your environment is documented and kept current — hardware, software, vendors, licenses, and recovery procedures.
• Business-hours support. Defined response times and a real helpdesk when something needs attention.

Monthly includes

• • Endpoint monitoring & alerting
• • Patch management (OS + third-party)
• • Endpoint security / EDR
• • Business password manager (shared vaults, RBAC, audit logs)
• • M365 / Google account lifecycle (onboard / offboard)
• • Business-hours ticketing with defined SLAs
• • Ongoing environment documentation
• • Firewall management
• • Backup monitoring + regular restore verification

Devices

• Windows PCs & laptops. Desktops, towers, and Windows notebooks your team already works on — patched, monitored, backed up.
• Mac. MacBook and desktop Macs in mixed fleets — same retainer, no Apple tax.
• Google / Chromebooks. Chromebooks and Google Workspace identities — provisioned and retired cleanly.
• BYOD. Personal devices that still touch company mail and files — scoped access, clear boundaries.
• Tablets. iPad and Android tablets used for field or floor work — enrolled where it matters.
• Phones. iPhone and Android — MDM-minded support for email, MFA, and lost-device response.

Boundaries

• Business-hours support with defined response times — not a 24/7 SOC.
• Endpoint security via open-source stack; not claimed equivalent to every commercial enterprise suite.
• BYOD is scoped access (MFA, wipe guidance, access control) — not company ownership of personal hardware.
• Clients retain ownership of credentials, documentation, and administrative control.

Competitive frame

Versus commercial platforms such as NinjaOne and Datto, Vasthelm emphasizes client-owned self-hosted systems of record and flat retainer pricing for small mixed fleets. See Vasthelm vs NinjaOne and Datto.